Understand Your Needs Identify Your Main Goals When I started looking for a live chat plugin, the first thing I had to do was reflect on what I really needed. Was it just about answering customer queries, or did I want to improve my conversion rates? You should think about what specific goals you aim […]
Understanding What Live Chat Can Do for You Benefits of Using Live Chat So, let’s talk about live chat for a second. In my experience, one of the biggest benefits is the immediacy it provides. When potential customers visit your site, they’re often looking for quick answers. If we can give them support in real-time,
Step 1: Choosing the Right Chat Plugin Understanding Your Needs Alright, first things first, let’s figure out what you actually need in a chat plugin. Every website has different goals, whether it’s answering customer queries, providing support, or just engaging with visitors in real time. I like to take a step back and analyze what