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Is Oracle a CRM? Find Out Here in 3 Key Insights

Understanding Oracle’s CRM Capabilities What is Oracle CRM? So, let’s kick things off by diving into what Oracle CRM actually means. Oracle has this comprehensive suite of cloud applications that can help businesses manage their customer relationships effectively. It’s not just about tracking client info; it’s about understanding customer interactions across the board. When I […]

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Is Freshdesk a CRM? Find Out Here in 3 Insights

1. Understanding CRM Characteristics What Makes a CRM? So, what exactly makes up a Customer Relationship Management (CRM) system? It’s all about managing interactions with customers. A CRM collects valuable data about clients and their engagement history, which allows businesses to build stronger relationships. I’ve seen firsthand that when you have a clear overview of