The Basics of GoHighLevel What is GoHighLevel? So, let’s start with the basics! GoHighLevel is an all-in-one marketing platform designed for agencies and small businesses. It combines tools for CRM, automation, email marketing, funnel building, and more. The idea is to streamline your marketing efforts into one seamless platform. I remember when I first stumbled […]
Understanding CRM and Pipedrive What is a CRM? So, first off, let’s talk about what a CRM really is. A Customer Relationship Management (CRM) system is like your trusty sidekick in the business world. It helps you manage interactions with current and potential customers. The idea is to streamline processes, build better customer relationships, and
1. Customer Satisfaction Score (CSAT) Understanding CSAT So, when it comes to gauging how happy customers are with our service, the Customer Satisfaction Score, or CSAT, is like the gold standard. It’s basically a straightforward question we ask customers: “How satisfied are you with our service?” This metric is usually measured on a scale from